Introduction
The way TAU Sports Lab currently handles customer onboarding and scheduling needs some improvement. To tackle these issues, a potential solution is to create a mobile app to make operations smoother, cut costs, and allow for better scalability.
TAU Research and Analysis
After analyzing the current process, it has become clear that several issues are causing pain points and inefficiencies. The manual scheduling and communication methods are leading to delays and possible errors. Furthermore, relying on traditional payment systems increases transaction costs and administrative burdens. The lack of a centralized equipment management system also contributes to the inefficiencies.
Current Flow Chart
Current TAU's Process Model
Analysis of the current process reveals several pain points and inefficiencies. Manual scheduling and communication methods result in delays and potential errors. In addition, the reliance on traditional payment systems leads to higher transaction costs and administrative burdens. The lack of a centralized equipment management system further hampers efficiency.
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Customer contacts TAU Sports Lab via phone or email to inquire about services.
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Admin manually collects customer information and requirements.
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Admin manually assigns a staff member based on availability.
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Staff member manually creates a schedule for the customer's services.
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Admin manually confirms the schedule with the customer.
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Customer pays for the services through traditional payment methods (cash, check, etc.).
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Staff member provides services to the customer as scheduled.
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Staff member manually updates the customer's progress or results.
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Admin manually generates reports based on staff updates and customer feedback.
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Admin shares the reports with the customer.
