New TAU's Business Model
Improve Process Flow
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Customer visits the TAU Sports Lab website or mobile app.
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Customer creates an account and provides necessary personal information.
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Customer selects desired services from the available options.
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The system automatically suggests staff members based on availability and expertise.
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Customer reviews and confirms the selected staff member.
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The system automatically generates a schedule based on the staff member's availability and customer preferences.
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Customer makes a secure online payment through the mobile app.
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Staff member receives a notification with the customer's details and scheduled services.
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Staff member provides services to the customer as scheduled.
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Staff member updates the customer's progress or results directly in the mobile app.
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The system automatically generates reports based on staff updates and customer feedback.
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Admin reviews the reports and adds any necessary comments or additional analysis.
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Admin shares the reports with the customer through the mobile app.
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Customer can provide feedback and ratings directly in the app for future reference.
Improved Process Flow
The proposed model uses a mobile app to streamline operations and improve cost efficiency. Here are some critical points of analysis:
Salaries: The proposed model reduces the overall salary expenses by optimizing the workforce and reallocating resources to more value-added tasks. This results in a cost reduction of $50,000 compared to the existing model.
Marketing: The proposed model requires additional marketing investments to promote the new mobile app. The increased marketing budget of $50,000 is expected to yield higher returns through targeted digital campaigns and improved customer acquisition.
Infrastructure: By shifting the focus from physical infrastructure to digital platforms, our proposed model can reduce infrastructure costs by $100,000. It includes savings on rent, utilities, and maintenance expenses.
Technology: Implementing the proposed model incurs technology-related expenses of $30,000 for app development, maintenance, and security. However, these investments enhance operational efficiency, scalability, and customer experience.
Operations: Our proposed model is designed to streamline the customer journey, automate tasks, and improve resource utilization. This optimization process saves significant cost savings of $50,000 by minimizing manual interventions.
Our proposed model aims to improve operational efficiency and customer experience while reducing costs. Our analysis shows that compared to the current model, our proposed model has the potential to save $120,000. However, these numbers are based on something other than actual financial data specific to TAU Sports Lab and should be replaced. It is essential to continuously monitor and reassess the cost analysis to ensure ongoing cost optimization and identify further opportunities for improvement.
